Ann's Flowers

Images of Ann's Flowers

Reviews about Ann's Flowers

• Debbie Pickard

  29.11.2018
  ★ ☆ ☆ ☆ ☆
  I rang to order some flowers for my auntie. I live a long way away, so just had to google local florists. The person on the phone didn’t even know the arrangements advertised on the website! She acted like
  I was asking for a Big Mac from a florist! “Oh, never heard of that before, we’ll have to look it up!”. Hang on, this is a product on YOUR website, and not to mention that it’s an autumnal bouquet, in autumn - surely one of the most popular items at this time of year?! This didn’t give me much confidence about ordering from them.
  
  She also didn’t know the area I wanted the flowers delivering to, and wasn’t at all helpful regarding the delivery times I was asking for (I wanted them before or after my auntie I left for work). I made my decision based on this experience to order from Janet’s flowers instead. Much more professional and willing to help (and they’ve delivered the most gorgeous bouquet, on time as promised).
  
  Lost business due to poor product knowledge and customer service I’m afraid!

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